Donor Outreach Specialist—Appointment Setter

Central-California-Blood-Center; Fresno (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

The Donor Recruitment Specialist at Central California Blood Center plays a vital role in meeting collection targets by securing donor appointments through high-volume outbound and inbound calling. The role emphasizes building long-term donor relationships and aligning outreach with campaign goals.

You will work to meet daily call volume and appointment-setting targets, schedule donor appointments for mobile and fixed-site collections, and uphold privacy and regulatory standards in donor

Qualifications

• High School diploma or GED is required.
• One year of customer service experience is required.
• Call center experience is preferred.

Responsibilities

• Outbound and inbound donor calling to schedule appointments.
• Meet daily call volume and appointment targets.
• Maintain donor confidentiality and comply with privacy standards.
• Collaborate with team to optimize shift coverage and performance targets.
• Document interactions using scheduling tools.
• Communicate with Donor Recruitment Manager to align outreach strategies.

Skills

Clear verbal & written communication

Microsoft Office Suite

Collaborative teamwork

Self-directed & goal-oriented

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

The Donor Recruitment Specialist at Central California Blood Center plays a vital role in meeting collection targets by securing donor appointments through high-volume outbound and inbound calling. The role emphasizes building long-term donor relationships and aligning outreach with campaign goals.

You will work to meet daily call volume and appointment-setting targets, schedule donor appointments for mobile and fixed-site collections, and uphold privacy and regulatory standards in donor