Hybrid Call Center Agent – Donor Outreach

Versiti Blood Research Institute; Milwaukee (WI); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid training

Bi-weekly pay

Growth opportunities

In-office and remote days

Job summary

Versiti Blood Research Institute in Milwaukee, WI is hiring a Call Center Agent to join our in-office and remote day program. You will build customer-service skills, schedule donor appointments, and work in a supportive, team-oriented environment.

This role emphasizes reliable attendance, clear communication, and comfort with computer systems. We offer stable hours, paid training, and a benefits package, with growth opportunities and a positive, mission-driven culture.

Qualifications

• High School Diploma required
• Equivalent required
• 1-3 years customer service experience, preferably in a contact center environment
• Excellent verbal and written communication skills
• Ability to demonstrate sales techniques and overcome objections
• Good attention to detail and accurate data entry
• Results-oriented / collaborates with management to meet individual goals

Responsibilities

• Makes outbound calls encouraging current blood donors to schedule appointments
• Uses computer systems to document information
• Provides friendly, professional service on every call
• Follows clear processes and training to support blood donor needs
• Works with a supervisor who’s invested in your success

Skills

Verbal communication

Written communication

Sales techniques

Data entry

Multi-tasking

Team player

Education

High School Diploma

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Research Institute in Milwaukee, WI is hiring a Call Center Agent to join our in-office and remote day program. You will build customer-service skills, schedule donor appointments, and work in a supportive, team-oriented environment.

This role emphasizes reliable attendance, clear communication, and comfort with computer systems. We offer stable hours, paid training, and a benefits package, with growth opportunities and a positive, mission-driven culture.