Donor Greeter

Horizon Goodwill Industries; Waynesboro (Franklin County); On-site; USD 14,774 - 21,042; Part time

Job summary

Horizon Goodwill Industries in Waynesboro, PA is seeking a Part Time Donor Greeter. The role involves accepting qualified donations at the designated donation area and delivering a positive donor experience through excellent customer service.

You will handle donations with care, educate donors about our mission, and ensure compliance with guidelines while maintaining a clean, organized donation space.

Qualifications

• Must pass background/drug screenings
• Able to lift, push, and pull up to 50 lbs., with or without assistance

Responsibilities

• Greet and offer assistance to all customers
• Handle donations with care
• Determine usable and saleable items based on guidelines
• Accurately track all donations per management standards
• Maintain proper staging of donated goods and station cleanliness
• Provide excellent donor service and maintain organized donation area
• Follow safety and security procedures
• Assist with store operations and cross training as assigned

Skills

Customer service

Donation processing

Safety procedures

Job description

Job Details

Job Location: Waynesboro Retail Store - Waynesboro, PA 17268Position Type: Part TimeEducation Level: NoneSalary Range: $13.00 - $13.00 HourlyTravel Percentage: NoneJob Category: Nonprofit - Social Services$13.00 Hourly Rate

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications Minimum Requirements

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager