Donor Greeter

Horizon Goodwill Industries; Frostburg (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Horizon Goodwill Industries at the Frostburg Retail Store in Frostburg, MD 21532 is seeking a Donor Greeter for a part-time role. The position focuses on accepting donations and delivering a positive donor experience through outstanding customer service.

The role involves greeting customers, evaluating donations, and maintaining a clean, organized donation area. Candidates must be able to lift up to 50 lbs and are expected to uphold the organization’s mission and safety standards.

Qualifications

• Background checks (pre-screenings) may be required.
• Ability to lift, push, and pull up to 50 lbs with or without assistance.

Responsibilities

• Greet and assist all customers.
• Provide exceptional customer service and professionally reject items not accepted.
• Determine usable and saleable donations per guidelines.
• Accurately track donations according to management standards.
• Maintain proper staging of donated goods and assist with workstations.
• Ensure a clean, organized donation area and follow safety procedures.

Skills

Customer service

Lift up to 50 lbs

Job description

Job Details

• Job Location: Frostburg Retail Store - Frostburg, MD 21532
• Position Type: Part Time
• Education Level: None
• Salary Range: $15.00 - $15.00 Hourly
• Travel Percentage: None
• Job Category: Nonprofit - Social Services
• Hourly Rate: $15.00

Job Summary: The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager