Donor Greeter

Horizon Goodwill Industries; Mount Jackson (VA); On-site; USD 14,513 - 20,670; Part time

Job summary

The Horizon Goodwill Industries Mt Jackson store in Mount Jackson, VA is seeking a Part Time Donor Greeter to warmly welcome donors, assess donations and provide excellent service. You will ensure donations are handled with care, educate the public about our mission, and help maintain a clean, organized donation area.

Responsibilities include greeting customers, screening donations, logging items, and supporting store operations while following safety procedures.

Qualifications

• Excellent customer service skills.
• Ability to lift up to 50 pounds.
• Reliable and detail-oriented.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Demonstrate strong customer service and professionally handle items not accepted.
• Determine usable and saleable donations according to guidelines.
• Accurately track donations and maintain proper records.
• Maintain clean and organized donation areas and assist with store operations.

Job description

Job Details

Location: Mt Jackson Retail Store – Mount Jackson, VA 22842

Position Type: Part Time

Education Level: None

Salary Range: $12.77 – $12.77 Hourly

Travel Percentage: None

Job Category: Nonprofit – Social Services

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and reject items we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations and assisting with maintenance of workstations.
• Provide donors with exceptional customer service, including but not limited to greeting within 10 seconds of arriving, evaluating donations, politely declining items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance with all company policy and procedures as well as store policies, including but not limited to opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross‑training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Must be able to pass pre‑screenings such as background or drug screenings.
• Must be able to lift, push, and pull up to fifty (50) pounds, with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager