Donor Greeter

Horizon Goodwill Industries; Bath (WV); On-site; USD 17,000 - 19,000; Part time

Job summary

Horizon Goodwill Industries in Berkeley Springs, WV seeks a part-time Donor Greeter to welcome donors, assess donations, and provide excellent customer service. You will handle donations with care, educate the public about our mission, and help maintain a clean, safe donation area.

The role emphasizes friendly donor interactions, adherence to donation guidelines, and support for store operations through teamwork and proper paperwork.

Qualifications

• No formal education required; ability to pass background checks.
• Ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Greet customers and offer assistance.
• Evaluate donations according to guidelines.
• Track donations accurately and keep the donation area organized.
• Provide exceptional donor experience with friendly service.
• Maintain store cleanliness and safety procedures.
• Support store operations and participate in cross-training.

Skills

Customer service

Communication

Teamwork

Job description

Job Details

• Job Location: Berkeley Springs Retail Store - Berkeley Springs, WV 25411
• Position Type: Part Time
• Education Level: None
• Salary Range: $12.77 - $12.77 Hourly
• Travel Percentage: None
• Job Category: Nonprofit - Social Services
• $12.77 Hourly Rate

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager