Donor Greeter

Horizon Goodwill; La Vale (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Horizon Goodwill is seeking a Donor Greeter for their LaVale Retail Store in Maryland. This role involves accepting donations, providing a positive donor experience, and maintaining cleanliness in the donation area.

Successful candidates will demonstrate exceptional customer service while handling donations. Qualifications include the ability to lift up to 50 lbs and pass necessary screenings. Join our mission in making a difference!

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Accurately track all donations according to standards set by management.

Job description

Job Details

Location: LaVale Retail Store - Lavale, MD 21502

Education Level: None

Salary: $15.00 - $15.00 per hour

Travel: None

Job Category: Nonprofit - Social Services

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. They will provide a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service, including greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies, to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications (Minimum Requirements)

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager