Donor Experience Specialist – Phlebotomy

Versiti Blood Research Institute; Kenosha (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Versiti is seeking a Donor Specialist to perform phlebotomy, screen donors, and deliver an outstanding donor experience. You will work under supervision, maintain compliance, and support a collaborative team culture that values safety and respect.

The role requires strong customer service, communication, and attention to detail, with flexibility for variable hours including evenings and weekends. Training and a supportive environment are offered.

Qualifications

• High School Diploma or GED required.
• Less than 1 year job-related experience preferred.
• 1-3 years relevant people facing experience preferred.

Responsibilities

• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image. Responds to inquiries and requests professionally.
• May conduct automation (Alyx and/or Trima) and recruit/convert donors for automation.
• Rebooks donors for future donation appointments.
• Complies with regulatory and standard operating policies and procedures.

Skills

Customer service

Communication

Teamwork

Professionalism

Attention to detail

Flexibility

Education

High School Diploma or GED

Tools

Alyx automation

Trima automation

Phlebotomy equipment

Job description

Versiti is seeking a Donor Specialist to perform phlebotomy, screen donors, and deliver an outstanding donor experience. You will work under supervision, maintain compliance, and support a collaborative team culture that values safety and respect.

The role requires strong customer service, communication, and attention to detail, with flexibility for variable hours including evenings and weekends. Training and a supportive environment are offered.