Donor Experience Specialist — Flexible Schedule

Goodwill Industries of Houston; Pearland (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill Industries of Houston is seeking a donation center associate to greet donors, perform GRATIS steps, and process donations with care. The role emphasizes customer service, accurate record-keeping, and collaboration with the transportation team in a fast-paced ADC setting.

The position requires standing for extended periods, ability to lift up to 40 lbs regularly and up to 100 lbs occasionally, and adherence to safety and facility guidelines.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS steps when accepting donations: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
• Provide excellent customer service and invite donors to return.
• Collect donations using donation carts and sort into categories.
• Maintain accurate records of donations and issue receipts.
• Communicate with management, Transportation Department, and leadership as needed.
• Assist with loading/unloading donations and equipment.
• Perform janitorial tasks and help maintain a clean, safe environment.

Skills

Customer service

Communication

Retail sales

Education

High school diploma or equivalent

Job description

Goodwill Industries of Houston is seeking a donation center associate to greet donors, perform GRATIS steps, and process donations with care. The role emphasizes customer service, accurate record-keeping, and collaboration with the transportation team in a fast-paced ADC setting.

The position requires standing for extended periods, ability to lift up to 40 lbs regularly and up to 100 lbs occasionally, and adherence to safety and facility guidelines.