Donor Experience Specialist

Horizon Goodwill Industries, Inc; Oakland (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill Industries, Inc. is hiring a Donor Greeter at the Oakland, MD location. You will welcome donors, assess donation eligibility, educate the public on our mission, and ensure a positive experience with every interaction.

Responsibilities include greeting customers within 10 seconds, handling donations with care, and maintaining an organized donation area while following safety procedures and store policies. This role emphasizes customer service and donation flow management.

Qualifications

• Customer-focused and friendly demeanor.
• Ability to lift up to 50 lbs.
• Strong attention to detail for donations tracking.

Responsibilities

• Greet customers and offer assistance.
• Accept, check, and process donations per guidelines.
• Educate the public about our mission while providing great service.
• Maintain donation area clean, organized and safe.
• Accurately track donations and report discrepancies.

Skills

Customer service

Donation processing

Cash handling

Job description

Horizon Goodwill Industries, Inc. is hiring a Donor Greeter at the Oakland, MD location. You will welcome donors, assess donation eligibility, educate the public on our mission, and ensure a positive experience with every interaction.

Responsibilities include greeting customers within 10 seconds, handling donations with care, and maintaining an organized donation area while following safety procedures and store policies. This role emphasizes customer service and donation flow management.