Donor Experience Ambassador

Horizon Goodwill; Hagerstown (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill is seeking a Donor Greeter to welcome donors, assess donations, and provide outstanding customer service at the designated donation area. You will educate the public about our mission while maintaining a clean, organized space and ensuring safety guidelines are followed.

Responsibilities include greeting donors within 10 seconds, evaluating donations, and routing items correctly. The role requires physical ability to lift up to 50 lbs and willingness to participate in store

Qualifications

• Must pass background and/or drug screenings.
• Ability to lift up to 50 lbs as part of duties.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist all customers within seconds.
• Accept and evaluate donations according to guidelines.
• Provide a positive donor experience and educate the public on our mission.
• Maintain clean donation area and store cleanliness.
• Follow safety and security procedures.
• Assist with store operations and paperwork as needed.
• Participate in cross training and other duties as assigned.

Skills

Customer service

Greet customers quickly

Donation processing

Job description

Horizon Goodwill is seeking a Donor Greeter to welcome donors, assess donations, and provide outstanding customer service at the designated donation area. You will educate the public about our mission while maintaining a clean, organized space and ensuring safety guidelines are followed.

Responsibilities include greeting donors within 10 seconds, evaluating donations, and routing items correctly. The role requires physical ability to lift up to 50 lbs and willingness to participate in store