Donation Center Greeter & Customer Experience Associate

Horizon Goodwill; Oakland (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill in Oakland, MD is seeking a Donor Greeter to welcome donors at the store donation area. You will provide a positive donor experience, greet customers within seconds, and help educate the public about our mission.

Key duties include screening donations for acceptability, accurately tracking donations, maintaining a clean and organized donation area, and supporting store operations as needed.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Job description

Horizon Goodwill in Oakland, MD is seeking a Donor Greeter to welcome donors at the store donation area. You will provide a positive donor experience, greet customers within seconds, and help educate the public about our mission.

Key duties include screening donations for acceptability, accurately tracking donations, maintaining a clean and organized donation area, and supporting store operations as needed.