Donor Greeter

Horizon Goodwill Industries, Inc; Oakland (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Horizon Goodwill Industries, Inc. is hiring a Donor Greeter at the Oakland, MD location. You will welcome donors, assess donation eligibility, educate the public on our mission, and ensure a positive experience with every interaction.

Responsibilities include greeting customers within 10 seconds, handling donations with care, and maintaining an organized donation area while following safety procedures and store policies. This role emphasizes customer service and donation flow management.

Qualifications

• Customer-focused and friendly demeanor.
• Ability to lift up to 50 lbs.
• Strong attention to detail for donations tracking.

Responsibilities

• Greet customers and offer assistance.
• Accept, check, and process donations per guidelines.
• Educate the public about our mission while providing great service.
• Maintain donation area clean, organized and safe.
• Accurately track donations and report discrepancies.

Skills

Customer service

Donation processing

Cash handling

Job description

Job Details: Job Location: Oakland Retail Store - Oakland, MD 21550, Education Level: None, Salary Range: $15.00 - $15.00 Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, $15 Hourly Rate

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications: Minimum Requirements

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager