Donor Experience Specialist

Goodwill Industries Group; Mishawaka (IN); On-site; USD 13,000 - 18,000; Part time

Job summary

Goodwill Industries Group in Mishawaka, IN is seeking a part-time Donation Center Associate to warmly greet donors, assist with unloading donations, and accurately price items for resale in a fast-paced retail setting.

You will follow safety procedures, keep the donation area organized, document intake, and work with the team to support store operations while delivering friendly service and upholding Goodwill values.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Responsibilities

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Detail oriented

Learning ability

Safety procedures

Teamwork

Physical endurance

Job description

Goodwill Industries Group in Mishawaka, IN is seeking a part-time Donation Center Associate to warmly greet donors, assist with unloading donations, and accurately price items for resale in a fast-paced retail setting.

You will follow safety procedures, keep the donation area organized, document intake, and work with the team to support store operations while delivering friendly service and upholding Goodwill values.