Donor Experience Specialist

Goodwill Industries Group; South Bend (IN); On-site; USD 12,000 - 18,000; Part time

Job summary

Goodwill Industries Group is hiring a Part-Time Donation Attendant at the Ireland Road store in South Bend, IN 46614. The role emphasizes exceptional customer service while efficiently receiving, sorting, and pricing donations in a friendly, organized donation area.

You will greet donors, help unload donations, follow safety guidelines, and maintain a clean, efficient donation space. This position reports to the Store Manager who evaluates performance annually.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Responsibilities

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Attention to detail

Learn donation policies

Safety awareness

Fast-paced efficiency

Teamwork & communication

Job description

Goodwill Industries Group is hiring a Part-Time Donation Attendant at the Ireland Road store in South Bend, IN 46614. The role emphasizes exceptional customer service while efficiently receiving, sorting, and pricing donations in a friendly, organized donation area.

You will greet donors, help unload donations, follow safety guidelines, and maintain a clean, efficient donation space. This position reports to the Store Manager who evaluates performance annually.