Donation Experience Specialist

Goodwill Industries Group; Goshen (IN); On-site; USD 13,000 - 18,000; Part time

Job summary

Goodwill Industries Group in Goshen, IN is seeking a Part Time Donation Associate to greet donors, sort and price donations, and maintain a clean, organized donation area. You will assist donors with unloading, follow safety protocols, and help ensure efficient store operations in a fast-paced retail environment.

The role emphasizes excellent customer service, teamwork, and accurate item categorization in compliance with store guidelines.

Qualifications

• Excellent customer service skills with donors and shoppers.
• Friendly, patient, and professional interactions.
• Strong attention to detail in sorting and pricing.
• Ability to follow safety protocols and learn donation policies.
• Able to work efficiently in a fast-paced retail environment.

Responsibilities

• Greet donors and assist with unloading donations.
• Receive, inspect, sort, and price donated items following guidelines.
• Follow safety protocols to prevent injuries and maintain a secure area.
• Keep donation area clean, organized, and presentable for resale.
• Document donation intake and report discrepancies to management.
• Collaborate with team to support store operations and adapt to priorities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Teamwork

Attention to detail

Safety awareness

Lifting up to 50 lbs

Job description

Goodwill Industries Group in Goshen, IN is seeking a Part Time Donation Associate to greet donors, sort and price donations, and maintain a clean, organized donation area. You will assist donors with unloading, follow safety protocols, and help ensure efficient store operations in a fast-paced retail environment.

The role emphasizes excellent customer service, teamwork, and accurate item categorization in compliance with store guidelines.