Donor Experience Coordinator

CSL; Davenport (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

CSL is seeking an Front Desk/Donor Center Associate to greet donors and guide them through the screening process at our Davenport, IA plasma collection center. You will verify donor suitability, collect basic health information, and perform initial health screenings per SOPs.

This role requires attention to privacy and accurate data entry. Responsibilities include assisting with registration and transfer of donors when needed, answering calls, and maintaining a safe, clean work environment

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months experience in a clerical or customer service related position, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Greeting donors at the plasma collection center.
• Assist donors with screening procedures and health history questions.
• Record donor information accurately in the electronic system.
• Monitor donors during pheresis and alert staff to any reactions.
• Ensure compliance with SOPs, HSE and OSHA policies, and center policies.
• May assist with donor registration and transfer as needed.
• May answer phones and direct inquiries to appropriate staff.
• Maintain confidentiality of donor and center information.

Skills

Customer service

Clerical

Math calculations

Education

High school diploma or equivalent

Job description

CSL is seeking an Front Desk/Donor Center Associate to greet donors and guide them through the screening process at our Davenport, IA plasma collection center. You will verify donor suitability, collect basic health information, and perform initial health screenings per SOPs.

This role requires attention to privacy and accurate data entry. Responsibilities include assisting with registration and transfer of donors when needed, answering calls, and maintaining a safe, clean work environment