Donor Experience & Backroom Ops Specialist

goodwillmiddletn; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Middle Tennessee is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations. You will deliver an excellent donor experience while safely receiving, handling, and moving donated merchandise through backroom processes, including the DEC.

You will engage donors, assist with unloading, and maintain efficient workflow to support store performance.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or warehouse environments preferred but not required.
• Ability to follow safety and operational guidelines.

Responsibilities

• Deliver GREAT donor experience by greeting donors, providing receipts, offering excellent service, and thanking donors sincerely.
• Greet donors professionally and courteously, creating a welcoming and positive first impression at the donation site.
• Receive donated goods in accordance with established donation acceptance, safety, and operational guidelines.
• Provide basic donor information as needed, including donation procedures and Goodwill's mission impact.
• Assist donors with unloading, directions, or questions to ensure a safe, efficient, and positive donation experience.
• Manage donor flow to maintain safety, efficiency, and a customer-friendly environment during peak donation periods.
• Support efficient donated goods operations through safe, accurate handling and movement of donated merchandise within backroom operations and donation areas.
• Maintain consistent material flow to support processing, production, and store replenishment needs in a high-volume environment.
• Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards.
• Operate material handling equipment, including forklifts and pallet jacks, as trained and authorized.
• Ensure backroom, staging, equipment, and trailer areas are organized, clean, and operationally ready to support daily workflow.
• Perform routine housekeeping to maintain a safe, orderly, and efficient work environment, including keeping work areas free of hazards.
• Follow all safety guidelines, housekeeping standards, lifting practices, and operational procedures to support a safe and productive workplace.
• Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

Skills

Customer service

Safety awareness

Teamwork

Ability to stand/lift

Education

High School Diploma or equivalent

Tools

Forklift

Pallet jack

Job description

Goodwill Industries of Middle Tennessee is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations. You will deliver an excellent donor experience while safely receiving, handling, and moving donated merchandise through backroom processes, including the DEC.

You will engage donors, assist with unloading, and maintain efficient workflow to support store performance.