Donor Experience & Materials Handler - Backroom Ops

Goodwill Industries of Middle Tennessee, Inc.; Lebanon (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Lebanon, TN is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations.

You will deliver an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the DEC, ensuring efficient workflow to support production and store replenishment. Under store leadership, you will balance donor service, safety, productivity, and accuracy in a

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse, or customer-facing roles preferred.
• Ability to lift and move donated goods; stand/walk for long periods.

Responsibilities

• Deliver a great donor experience by greeting donors and providing receipts and excellent service.
• Receive donated goods in accordance with guidelines and safely assist donors.
• Move and stage donated goods and operate forklifts or pallet jacks as trained.
• Maintain safe, clean backroom and keep work areas hazard-free.
• Maintain flexible schedule including evenings, weekends, and holidays.

Skills

Donor service

Safety procedures

Material handling

Backroom operations

Flexible schedule

Retail experience

Education

High School Diploma or equivalent

Tools

Forklifts

Pallet jacks

Job description

Goodwill Industries of Middle Tennessee, Inc. in Lebanon, TN is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations.

You will deliver an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the DEC, ensuring efficient workflow to support production and store replenishment. Under store leadership, you will balance donor service, safety, productivity, and accuracy in a