Donor Experience & Backroom Operations Lead

Goodwill Industries of Middle Tennessee, Inc.; Lewisburg (TN); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Lewisburg is seeking a Retail Donor Specialist - Materials Handler Associate. This role greets donors, accepts donations, and moves goods through backroom operations to support store replenishment and production.

The position emphasizes safety, efficiency, and donor engagement in a fast-paced environment. Responsibilities include loading/unloading, staging donations, and operating forklifts and pallet jacks while upholding Goodwill’s safety

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse, or customer-facing roles preferred.
• Bilingual skills preferred.
• Ability to follow safety procedures and operate in a fast-paced environment.

Responsibilities

• Greet and assist donors to deliver a positive donation experience.
• Handle, move, and stage donated goods in backroom and DEC areas.
• Operate material handling equipment safely (forklifts, pallet jacks).
• Maintain clean, organized backroom and support daily workflow.

Skills

Donor experience

Safety awareness

Material handling

Backroom operations

Flexibility

Education

High school diploma

Tools

Forklifts

Pallet jacks

Job description

Goodwill Industries of Middle Tennessee, Inc. in Lewisburg is seeking a Retail Donor Specialist - Materials Handler Associate. This role greets donors, accepts donations, and moves goods through backroom operations to support store replenishment and production.

The position emphasizes safety, efficiency, and donor engagement in a fast-paced environment. Responsibilities include loading/unloading, staging donations, and operating forklifts and pallet jacks while upholding Goodwill’s safety