Donor Experience & Backroom Operations Lead

goodwillmiddletn; Bellevue (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Middle Tennessee is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations.

This role balances donor service, safety, productivity, and accuracy in a fast-paced, high-volume environment. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High School diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse, or customer-facing roles preferred, but not required.
• Ability to balance donor interactions with operational backroom responsibilities.
• Ability to follow safety and operational standards consistently.
• Ability to stand, walk, bend, lift, and move donated goods as required.

Responsibilities

• Greet donors professionally and provide excellent service.
• Receive donated goods in accordance with safety and acceptance guidelines.
• Assist donors with unloading, directions, or questions to ensure a safe, efficient donation experience.
• Load, unload, and stage donated goods, including trailers and trucks, safely.
• Operate material handling equipment as trained and authorized.
• Keep backroom areas organized, clean, and ready to support daily workflow.
• Follow safety guidelines and housekeeping standards to maintain a safe workplace.

Skills

Donor interaction

Operational standards

Safety procedures

Physical ability

Flexibility

Education

High School Diploma or equivalent

Tools

Forklift operation

Job description

Goodwill Middle Tennessee is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations.

This role balances donor service, safety, productivity, and accuracy in a fast-paced, high-volume environment. Flexibility to work evenings, weekends, and holidays is required.