Donor Experience Attendant

Goodwill Industries Of Dallas Inc; Plano (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill Industries Of Dallas Inc in Plano seeks a Donation Attendant to greet donors, receive donations, issue receipts, help lift items from vehicles, and keep the stockroom organized and safe.

The role emphasizes friendly customer service, adherence to safety procedures, general information for donors, and maintaining a clean production area. Regular duties include sorting donations, assisting with processing, and upholding dress code.

Qualifications

• Commitment to Goodwill’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to follow directions and provide excellent customer service.
• Ability to remain calm in emergency situations.
• Familiarity with garment classification (e.g., gowns, shirts, pants).
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet each donor/customer with a courteous, friendly, and professional attitude.
• Receive donations politely and professionally; issue donation receipts.
• Assist donors with lifting items in and out of vehicles.
• Sort donations into appropriate categories and determine quality.
• Sort and price miscellaneous hard goods.
• Maintain cleanliness and safety in the production area and/or trailer.
• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.
• Provide general information to donors/customers.
• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.
• Respond calmly and appropriately in emergency situations.

Skills

Customer service

Calm under pressure

English literacy

Garment classification

Education

High school diploma or GED

Job description

Goodwill Industries Of Dallas Inc in Plano seeks a Donation Attendant to greet donors, receive donations, issue receipts, help lift items from vehicles, and keep the stockroom organized and safe.

The role emphasizes friendly customer service, adherence to safety procedures, general information for donors, and maintaining a clean production area. Regular duties include sorting donations, assisting with processing, and upholding dress code.