Donor Experience Associate

Goodwill Industries Of Dallas; Plano (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Industries Of Dallas, Plano location, is seeking an Entry Level Donation Attendant to greet donors and process donations under the Donation Center Manager. You will receive donations, issue receipts, assist with lifting items, and help maintain the stockroom while delivering friendly service.

The role emphasizes teamwork, adherence to safety guidelines, and a willingness to perform a variety of duties as assigned, with a day shift and a focus on customer care in a retail environment.

Qualifications

• Commitment to Goodwill’s Core Principles.
• Knowledge of retail and/or stock handling.
• Excellent customer service and ability to follow directions.
• Calm under pressure; read, write, speak and understand English.
• Familiarity with garment classification.

Responsibilities

• Greet each donor/customer with a courteous, friendly, and professional attitude.
• Receive donations politely and professionally; issue donation receipts.
• Assist donors with lifting items in and out of vehicles.
• Sort donations into appropriate categories and determine quality.
• Sort and price miscellaneous hard goods.
• Maintain cleanliness and safety in the production area and/or trailer.
• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.
• Provide general information to donors/customers.
• Assist processors as needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.
• Respond calmly and appropriately in emergency situations.
• Refer all donor/customer complaints to management promptly.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

English proficiency

Reading & writing

Education

High school diploma or GED

Job description

Goodwill Industries Of Dallas, Plano location, is seeking an Entry Level Donation Attendant to greet donors and process donations under the Donation Center Manager. You will receive donations, issue receipts, assist with lifting items, and help maintain the stockroom while delivering friendly service.

The role emphasizes teamwork, adherence to safety guidelines, and a willingness to perform a variety of duties as assigned, with a day shift and a focus on customer care in a retail environment.