Donation Center Associate – Friendly Donor Helper

Goodwill Industries Of Dallas; Allen (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill Industries Of Dallas is seeking a Donation Attendant in Allen, TX to greet donors and process donations. Under the Donation Center Manager, you will receive donations, issue receipts, assist with lifting items, and maintain stockroom organization.

The role emphasizes excellent customer service, adherence to safety guidelines, and the ability to work in a busy retail environment. Prior customer service experience is preferred and a high school diploma or GED is favored.

Qualifications

• Commitment to Goodwill’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to follow directions and provide excellent customer service.
• Ability to remain calm in emergency situations.
• Familiarity with garment classification (e.g., gowns, shirts, pants).
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet each donor/customer with a courteous, friendly, and professional attitude.
• Receive donations politely and professionally; issue donation receipts.
• Assist donors with lifting items in and out of vehicles.
• Sort donations into appropriate categories and determine quality.
• Sort and price miscellaneous hard goods.
• Maintain cleanliness and safety in the production area and/or trailer.
• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.
• Provide general information to donors/customers.
• Assist processors as needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.
• Respond calmly and appropriately in emergency situations.
• Refer all donor/customer complaints to management promptly.
• Perform other duties as assigned by management.

Skills

Commitment to Goodwill’s Core Principl

Retail knowledge

Stock handling

Customer service

Emergency calmness

English literacy

Education

High school diploma or GED

Job description

Goodwill Industries Of Dallas is seeking a Donation Attendant in Allen, TX to greet donors and process donations. Under the Donation Center Manager, you will receive donations, issue receipts, assist with lifting items, and maintain stockroom organization.

The role emphasizes excellent customer service, adherence to safety guidelines, and the ability to work in a busy retail environment. Prior customer service experience is preferred and a high school diploma or GED is favored.