Donation Center Attendant - Friendly Customer Service

Goodwill Industries Of Dallas; Frisco (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Industries Of Dallas is seeking an Entry-Level Donation Attendant in Frisco, TX. The role involves greeting donors, processing donations, and providing excellent customer service.

You will assist with lifting items, sort and price goods, and maintain safety and cleanliness in the donation area. Qualifications include a high school diploma or GED preferred, basic English, and good customer service skills.

Qualifications

• Commitment to Goodwill’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to follow directions and provide excellent customer service.
• Ability to remain calm in emergency situations.
• Familiarity with garment classification (e.g., gowns, shirts, pants).
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet each donor/customer with a courteous, friendly, and professional attitude.
• Receive donations politely and professionally; issue donation receipts.
• Assist donors with lifting items in and out of vehicles.
• Sort donations into appropriate categories and determine quality.
• Sort and price miscellaneous hard goods.
• Maintain cleanliness and safety in the production area and/or trailer.
• Adhere to dress code and maintain a well-groomed appearance, including wearing a name badge.
• Provide general information to donors/customers.
• Assist processors as needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other public protection guidelines.
• Respond calmly and appropriately in emergency situations.
• Refer all donor/customer complaints to management promptly.
• Perform other duties as assigned by management.

Skills

Core principles

Retail/stock handling

Customer service

Calm under pressure

Garment classification

English proficiency

Education

High school diploma or GED

Job description

Goodwill Industries Of Dallas is seeking an Entry-Level Donation Attendant in Frisco, TX. The role involves greeting donors, processing donations, and providing excellent customer service.

You will assist with lifting items, sort and price goods, and maintain safety and cleanliness in the donation area. Qualifications include a high school diploma or GED preferred, basic English, and good customer service skills.