Donor Experience Ambassador

Hangers of Hope; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Hangers of Hope seeks a Donor Receiver who will travel between its three stores. The role requires a welcoming, biblically grounded hospitality approach and a passion for excellent donor relations.

The Receiver is the first point of contact for donors, customers, and supporters, responsible for ensuring donors feel valued and appreciated. Responsibilities include greeting donors, assisting with donation intake, sharing the organization’s story, issuing receipts, and maintaining a clean reception

Qualifications

• Must be a people person with a servant’s heart.
• Friendly, smiling demeanor and strong English communication.
• Ability to work in a fast-paced environment.
• Exceptional hospitality talent to offer the highest level of customer service.
• Willingness to travel between three stores and represent the organization professionally.

Responsibilities

• Welcome donors in a timely manner, showing appreciation and value.
• Assist in unloading donations, greet donors, share the Hangers of Hope story, and issue receipts.
• Provide excellent customer service to encourage repeat donations and visits.
• Maintain a clean, organized reception area and store entry/parking areas.
• Follow all employee policies and Bethesda Mission guidelines in daily work.
• Communicate daily with the Dock Supervisor/Production Manager about relevant information.
• Collaborate with Dock Supervisor, Transportation, and Receiving teams.
• Contribute to a positive, productive work environment with colleagues.
• Train dock workers on appropriate donor communication scripts and Bible-based messaging.
• Perform other duties as assigned, up to 25% of the scope.

Skills

People skills

Hospitality

Friendly demeanor

Fast-paced environment

English communication

Job description

Hangers of Hope seeks a Donor Receiver who will travel between its three stores. The role requires a welcoming, biblically grounded hospitality approach and a passion for excellent donor relations.

The Receiver is the first point of contact for donors, customers, and supporters, responsible for ensuring donors feel valued and appreciated. Responsibilities include greeting donors, assisting with donation intake, sharing the organization’s story, issuing receipts, and maintaining a clean reception