Donor Receiver (Full Time Float)

Hangers of Hope; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Hangers of Hope seeks a Donor Receiver who will travel between its three stores. The role requires a welcoming, biblically grounded hospitality approach and a passion for excellent donor relations.

The Receiver is the first point of contact for donors, customers, and supporters, responsible for ensuring donors feel valued and appreciated. Responsibilities include greeting donors, assisting with donation intake, sharing the organization’s story, issuing receipts, and maintaining a clean reception

Qualifications

• Must be a people person with a servant’s heart.
• Friendly, smiling demeanor and strong English communication.
• Ability to work in a fast-paced environment.
• Exceptional hospitality talent to offer the highest level of customer service.
• Willingness to travel between three stores and represent the organization professionally.

Responsibilities

• Welcome donors in a timely manner, showing appreciation and value.
• Assist in unloading donations, greet donors, share the Hangers of Hope story, and issue receipts.
• Provide excellent customer service to encourage repeat donations and visits.
• Maintain a clean, organized reception area and store entry/parking areas.
• Follow all employee policies and Bethesda Mission guidelines in daily work.
• Communicate daily with the Dock Supervisor/Production Manager about relevant information.
• Collaborate with Dock Supervisor, Transportation, and Receiving teams.
• Contribute to a positive, productive work environment with colleagues.
• Train dock workers on appropriate donor communication scripts and Bible-based messaging.
• Perform other duties as assigned, up to 25% of the scope.

Skills

People skills

Hospitality

Friendly demeanor

Fast-paced environment

English communication

Job description

Hangers of Hope is seeking a new Donor Receiver who will travel between all three stores.

Job Description

SUMMARY

Welcome with overwhelming biblical hospitality. The Receiver position is potentially the first interaction a person, customer, or donor has with Hangers of Hope Thrift Stores, therefore, it is imperative that the Receiver has a positive, outgoing personality that is welcoming and exudes the highest level of customer service.

ESSENTIAL FUNCTIONS OF THE JOB

• 1. Welcome donors in a timely manner in a way that they feel confident that Hangers of Hope Thrift Stores appreciates them and understands their value.
• 2. Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Hangers of Hope Thrift Stores story, repeating details back to donor and issuing a receipt.
• 3. Through the highest level of customer service and hospitality, plants a seed for repeated business and donations to Hangers of Hope Thrift Stores with every donor.
• 4. Maintain clean and well-organized reception area, to include the parking lot where applicable.
• 5. Adhere to and implement daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Bethesda’s Mission Statement.
• 6. Communicate, daily, to the Dock Supervisor or Production Manager any necessary information that relates to their respective departments.
• 7. Work with and effectively communicate with the Dock Supervisor or Production manager and transportation team, other processing members of the Receiving and Processing teams.
• 8. Daily serve with fellow employees so that there is a healthy and productive work environment.
• 9. Train dock workers to effectively use the donation receiving script to communicate appreciation, the Bethesda Story, and Beyond The Rack to donors.
• 10. Other duties as assigned. Not to exceed 25% of job scope.

SPIRITUAL GUIDELINES

• 1. Practicing believer in the Lord Jesus Christ.
• 2. Belief that the Bible is God’s true Word.
• 3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

KNOWLEDGE, SKILLS AND ABILITIES

• 1. Must be a people person with a pleasant and willing attitude and have a servant’s heart.
• 2. Must have a friendly, smiling demeanor. 3. Must be able to work in a fast-paced environment.
• 4. Must have exceptional hospitality talent to offer the highest level of customer service.
• 5. Excellent communication skills (both oral and written) with an excellent command of the English language.

PHYSICAL/ENVIRONMENTAL DEMANDS

• Stand – up to 100% of a standard work day.
• Walk – up to 75% of a standard work day.
• Sit – less than 10% of a standard work day.
• Use hands to perform required duties – up to 100% of a standard work day.
• Lifting and Bending – up to 75% of a standard work day.
• Talk or hear – As needed throughout a standard work day.
• Ability to load freight elevator and walk up and down flights of stairs, 10 times+ per day.