Donor Experience Ambassador

Goodwill Industries of Houston; Texas; On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Houston is seeking a dedicated Donations Associate to welcome donors, process incoming gifts, and help maintain an organized donation area. You will greet donors, sort items, assist with furniture donations, and ensure accurate record-keeping and safety protocols on site.

This role emphasizes customer service, teamwork, and reliability, with opportunities to contribute to community impact.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication with diverse individuals.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provide excellent customer service by greeting each donor promptly and inviting them to return.
• Collect donations using donation carts and sort them into proper categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at setup.
• Operate pallet jacks to move full gaylords and load outbound trailers with safety and productivity standards.
• Accurately record donations using the donor tablet and issue receipts to donors.
• Ensure PPE is used properly, including high-visibility vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Maintain safety and security of associates, donors, and company property.
• Perform necessary janitorial work.
• Report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Skills

Effective communication

Flexibility

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Houston is seeking a dedicated Donations Associate to welcome donors, process incoming gifts, and help maintain an organized donation area. You will greet donors, sort items, assist with furniture donations, and ensure accurate record-keeping and safety protocols on site.

This role emphasizes customer service, teamwork, and reliability, with opportunities to contribute to community impact.