Donor Experience Ambassador

Goodwill of Greater Washington; Sterling (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload and sort donations, and provide outstanding customer service at our Sterling, VA location. The role emphasizes safety, accuracy in recording donations, and maintaining a clean, welcoming environment for donors and visitors.

The position requires physical ability to lift up to 50 pounds, walk and stand for long periods, and operate basic equipment as needed.

Qualifications

• Previous customer service experience.
• Ability to read, write, and comprehend basic instruction in English for safety and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, standing, bending, lifting up to 50 pounds for prolonged periods (up to 7 hours per 8 hour shift).
• Ability to lift up to 50 pounds frequently.
• Previous warehouse experience and pallet packing experience (preferred).

Responsibilities

• Provides excellent customer service to all guests.
• Greet donors and safely unload donations from vehicles.
• Record donations accurately and issue donor receipts.
• Sort donated items into designated categories and maintain a clean donation area.
• Follow safety and security practices and report hazards or injuries to management.
• Assist with loading/unloading donations and perform general housekeeping as needed.

Skills

Customer service

Communication

Teamwork

Multilingual (English)

Education

High school diploma or equivalent

Tools

Forklift experience

Basic computer skills

Job description

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload and sort donations, and provide outstanding customer service at our Sterling, VA location. The role emphasizes safety, accuracy in recording donations, and maintaining a clean, welcoming environment for donors and visitors.

The position requires physical ability to lift up to 50 pounds, walk and stand for long periods, and operate basic equipment as needed.