Donor Experience Ambassador

Goodwill Industries Group; Plymouth (IN); On-site; USD 15,000 - 18,000; Full time

Job summary

Goodwill Industries Group in Plymouth, IN is seeking a Store Associate to warmly greet donors, assist with unloading and pricing donations, and maintain an organized donation area. You will follow safety protocols and support fast-paced store operations, reporting to the Store Manager with performance evaluated annually.

The role emphasizes excellent customer service, attention to detail, and teamwork in a retail donation environment, with a focus on the Goodwill mission and store objectives.

Qualifications

• Excellent customer service to engage donors and create a welcoming experience.
• Ability to learn donation policies and everyday items quickly.
• Strong attention to detail when sorting and pricing items.
• Basic safety knowledge for lifting and handling donations.
• Able to work in a fast-paced retail donation setting.
• Good teamwork and clear communication with colleagues.

Responsibilities

• Greet donors and assist with unloading donations.
• Receive, inspect, sort, and price donated items.
• Follow safety protocols to keep the area safe.
• Keep donation area organized and clean.
• Document intake and report discrepancies to management.
• Support store operations and team goals.
• Other duties as assigned.

Skills

Customer service

Friendly/approachable

Attention to detail

Policy knowledge

Safety awareness

Teamwork & communication

Job description

Goodwill Industries Group in Plymouth, IN is seeking a Store Associate to warmly greet donors, assist with unloading and pricing donations, and maintain an organized donation area. You will follow safety protocols and support fast-paced store operations, reporting to the Store Manager with performance evaluated annually.

The role emphasizes excellent customer service, attention to detail, and teamwork in a retail donation environment, with a focus on the Goodwill mission and store objectives.