Donor Engagement Ambassador

Water Street Mission; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Water Street Mission is seeking a Mid-Level and Monthly Partner Ambassador to cultivate relationships with mid-level and monthly donors in Lancaster County. The role supports fundraising strategies, appreciation, and education about our work with vulnerable populations.

You will engage donors via calls, texts, mail, and events, coordinate moves management in the CRM, and help drive donor retention and growth in a faith-centered nonprofit.

Qualifications

• Bachelor’s degree in communications or ministry field.
• Minimum of two years’ experience in a customer service-related position or donor development.
• Knowledge or strong experience with Lancaster County Christian community a plus.
• Experience with CRM databases, moves management, and reporting.

Responsibilities

• Implement and manage strategies for mid-level and monthly donor programs.
• Build relationships with mid-level and monthly donors through phone, email, mail, and events to increase engagement and revenue.
• Execute outreach plans that promote donor appreciation, recognition, and engagement.
• Collaborate on messaging for donor and prospect communications.
• Maintain donor contact and moves management records in the CRM and provide related reporting.
• Create systems for collecting donor feedback, addressing concerns, and strengthening ongoing donor support.
• Manage daily communication schedules and meet weekly call goals.
• Review program activities to ensure alignment with organizational priorities.
• Attend donor-related events.

Skills

Customer service

Donor relationship building

CRM & moves management

MS Office (Excel, Outlook, Word)

Email and texting platforms

Communication skills

Project & time management

Education

Bachelor’s degree in communications or ministry

Tools

CRM databases

Excel

Outlook

Word

Job description

Water Street Mission is seeking a Mid-Level and Monthly Partner Ambassador to cultivate relationships with mid-level and monthly donors in Lancaster County. The role supports fundraising strategies, appreciation, and education about our work with vulnerable populations.

You will engage donors via calls, texts, mail, and events, coordinate moves management in the CRM, and help drive donor retention and growth in a faith-centered nonprofit.