Donor Data & Insights Coordinator

Trellis Supportive Care; Briarcliff Manor (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

At Trellis Supportive Care, we are seeking a Donor Data Coordinator who is detail-oriented, analytical, and passionate about turning data into insights to support fundraising objectives.

You’ll maintain the donor database with Raiser's Edge, create reports for donor portfolio management and finance, and collaborate with the Donor Relations team to strengthen relationships and guide strategies on our Winston-Salem campus, Monday–Friday 8a-5p, onsite.

Qualifications

• Two years of college or business school, or equivalent experience; Bachelor's degree preferred.
• Strong data entry, analytical, and organizational skills.
• Experience with donor database software; Raiser's Edge experience preferred.
• Proficiency with Microsoft 365.
• Strong critical-thinking and problem-solving abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and security of sensitive donor and agency information.

Responsibilities

• Maintain accurate and up-to-date donor records in Raiser's Edge, ensuring data integrity and timely gift entry.
• Process and coordinate donor gift acknowledgments, thank-you letters, matching gifts, tribute gifts, and other communications.
• Analyze fundraising results, identify trends, and prepare reports for donor portfolio management and fundraising decisions.
• Develop customized reports for Finance, including information for 990 reporting and audits.
• Create reports and data files for direct mail, newsletters, e-communications, and other fundraising initiatives.
• Manage donor segmentation and ensure appeals, packages, and actions are tracked in Raiser's Edge.
• Coordinate monthly reconciliation with Finance to ensure accurate financial and donor records.
• Maintenance of database processes, policies, and procedures to improve data quality and efficiency.
• Support donor research and provide analytical information to Donor Relations team.
• Assist with fundraising events, gatherings, and departmental activities as needed.
• Collaborate with volunteers to support monthly mailings.

Skills

Data entry

Analytical

Organizational skills

Written communication

Verbal communication

Confidentiality

Education

Bachelor's degree preferred

Two years of college or equivalent experience

Tools

Raiser’s Edge

Microsoft 365

Job description

At Trellis Supportive Care, we are seeking a Donor Data Coordinator who is detail-oriented, analytical, and passionate about turning data into insights to support fundraising objectives.

You’ll maintain the donor database with Raiser's Edge, create reports for donor portfolio management and finance, and collaborate with the Donor Relations team to strengthen relationships and guide strategies on our Winston-Salem campus, Monday–Friday 8a-5p, onsite.