Donor Data Coordinator

Trellis Supportive Care; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Trellis Supportive Care in Winston Salem, NC, seeks a Donor Data Coordinator who is detail‑oriented and analytical to support fundraising efforts. You will ensure donor data integrity in Raiser's Edge, generate reports, and help drive donor relationships.

Responsibilities include processing gifts, acknowledgments, segmentation, monthly reconciliations, and collaborating with Donor Relations to support events and campaigns. Onsite weekday hours on our Winston Salem campus.

Qualifications

• Two years of college or business school, or equivalent experience; Bachelor’s degree preferred.
• Experience with donor database software; Raiser's Edge preferred.
• Proficiency with Microsoft 365 and data tools.
• Strong attention to detail and ability to maintain confidentiality.

Responsibilities

• Maintain accurate donor records in Raiser's Edge and ensure data integrity.
• Process donor gift acknowledgments, matching gifts, and communications.
• Analyze fundraising results and prepare reports for portfolio management.
• Create reports for Finance, including 990 information and audits.
• Develop data files for direct mail and e-communications; coordinate monthly reconciliations.
• Manage donor segmentation and track campaigns in Raiser's Edge.
• Support fundraising events and collaborate with Donor Relations team.

Skills

Data entry

Analytical thinking

Organizational skills

Written & verbal communication

Confidentiality

Attention to detail

Education

Two years of college or business school, or equivalent

Tools

Raiser’s Edge

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Winston Salem, NC, US

At Trellis Supportive Care, every donor helps make compassionate hospice and palliative care possible for patients and families in our community. We are seeking a Donor Data Coordinator who is detail-oriented, analytical, and passionate about using data to support meaningful fundraising efforts.

In this role, you’ll play a key part in ensuring the accuracy and integrity of our donor database while transforming data into meaningful reports, insights, and trends that help strengthen donor relationships and fundraising strategies.

Schedule

Monday-Friday 8a-5p working onsite on our beautiful Winston Salem campus

What You’ll Do

• Maintain accurate and up-to-date donor records in Raiser’s Edge, ensuring a high level of data integrity and timely gift entry.
• Process and coordinate donor gift acknowledgments, thank-you letters, matching gifts, tribute gifts, and other donor communications.
• Analyze fundraising results, identify trends, and prepare reports to support donor portfolio management and fundraising decisions.
• Develop customized reports for Finance, including information needed for 990 reporting and financial audits.
• Create reports and data files for direct mail, newsletters, e-communications, and other fundraising initiatives.
• Manage donor segmentation and ensure appeals, packages, and actions are accurately tracked in Raiser’s Edge.
• Coordinate monthly reconciliation with Finance to ensure accurate financial and donor records.
• Maintain database processes, policies, and procedures that improve data quality and efficiency.
• Support donor research and provide analytical information to members of the Donor Relations team.
• Assist with fundraising events, gatherings, and other departmental activities as needed.
• Collaborate with volunteers to support monthly mailings

What We’re Looking For

• Two years of college or business school, or equivalent experience; Bachelor’s degree preferred.
• Strong data entry, computer, analytical, and organizational skills.
• Experience with donor database software; Raiser’s Edge experience preferred.
• Proficiency with Microsoft 365.
• Strong critical-thinking and problem-solving abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and security of sensitive donor and agency information.

Why This Role Matters

Your work will help ensure that every gift is handled with accuracy, every donor is appropriately recognized, and fundraising teams have the information they need to build meaningful relationships and support the mission of Trellis Supportive Care. Trellis Supportive Care is a not-for-profit hospice and palliative organization dedicated to providing compassionate care and support to individuals living with life-limiting illness and their families. We believe in empathy, respect, professionalism, excellence, diversity and belonging, confidentiality, and continuous improvement — and we bring those values to everything we do.

Bring your analytical skills to a mission that makes a difference. Join the Trellis team!

***Trellis Supportive Care offers an exceptional Benefits Package, including medical, dental & vision insurance; 403b Retirement Plan; Paid Time Off (PTO)* **