Donor Data & CRM Operations Specialist

United Disabilities Services; Lancaster (Lancaster County); On-site; < USD 1,000; Full time

Job summary

United Disabilities Services Foundation seeks a Development Operations Specialist to act as the operational hub of the Development team, ensuring donor information is accurate and gifts are processed efficiently.

The role involves generating reports and dashboards for Leadership, Analytics, and Finance, performing data analyses, and supporting donor stewardship and retention initiatives while collaborating with Finance, Marketing, and program leadership to optimize fundraising operations.

Qualifications

• Associate's or bachelor's degree preferred in business, communications, nonprofit management or related field.
• 2–4 years in fundraising operations, nonprofit administration, database management, or related role.
• Experience with donor CRM systems and producing reports from donor data.

Responsibilities

• Serve as the primary administrator for the donor CRM, including donor records, gift processing, data integrity, and database maintenance.
• Process and reconcile charitable gifts with proper coding, acknowledgments, reporting, and policy compliance.
• Generate recurring and ad hoc reports and dashboards to support leadership, Finance, and executive decision-making.
• Analyze donor and campaign data to identify trends, measure fundraising performance, and support stewardship and retention strategies.
• Prepare and segment mailing lists, support donor communications, and assist with donor research for fundraising initiatives.
• Support fundraising events, campaigns, and special projects as needed.
• Assist with CRM enhancements and best practice implementations to improve operational efficiency.
• Prepare presentations, board reports, and maintain documentation and project tracking tools.
• Collaborate with Development, Finance, Marketing, and program leadership to ensure efficient fundraising operations and donor service.

Skills

CRM administration

Data analysis

Reporting

Donor stewardship

Education

Associate's or Bachelor's degree in business, communications, nonprofit management

Tools

Donor CRM system

Job description

United Disabilities Services Foundation seeks a Development Operations Specialist to act as the operational hub of the Development team, ensuring donor information is accurate and gifts are processed efficiently.

The role involves generating reports and dashboards for Leadership, Analytics, and Finance, performing data analyses, and supporting donor stewardship and retention initiatives while collaborating with Finance, Marketing, and program leadership to optimize fundraising operations.