Development Operations Specialist

United Disabilities Services; Lancaster (Lancaster County); On-site; < USD 1,000; Full time

Job summary

United Disabilities Services Foundation seeks a Development Operations Specialist to act as the operational hub of the Development team, ensuring donor information is accurate and gifts are processed efficiently.

The role involves generating reports and dashboards for Leadership, Analytics, and Finance, performing data analyses, and supporting donor stewardship and retention initiatives while collaborating with Finance, Marketing, and program leadership to optimize fundraising operations.

Qualifications

• Associate's or bachelor's degree preferred in business, communications, nonprofit management or related field.
• 2–4 years in fundraising operations, nonprofit administration, database management, or related role.
• Experience with donor CRM systems and producing reports from donor data.

Responsibilities

• Serve as the primary administrator for the donor CRM, including donor records, gift processing, data integrity, and database maintenance.
• Process and reconcile charitable gifts with proper coding, acknowledgments, reporting, and policy compliance.
• Generate recurring and ad hoc reports and dashboards to support leadership, Finance, and executive decision-making.
• Analyze donor and campaign data to identify trends, measure fundraising performance, and support stewardship and retention strategies.
• Prepare and segment mailing lists, support donor communications, and assist with donor research for fundraising initiatives.
• Support fundraising events, campaigns, and special projects as needed.
• Assist with CRM enhancements and best practice implementations to improve operational efficiency.
• Prepare presentations, board reports, and maintain documentation and project tracking tools.
• Collaborate with Development, Finance, Marketing, and program leadership to ensure efficient fundraising operations and donor service.

Skills

CRM administration

Data analysis

Reporting

Donor stewardship

Education

Associate's or Bachelor's degree in business, communications, nonprofit management

Tools

Donor CRM system

Job description

Development Operations Specialist
Organization: United Disabilities Services
Location: 2270 Erin Ct. Lancaster, PA
Program: Marketing

AtUnited Disabilities Services Foundation (UDSF), we believe every person deserves the opportunity to live with dignity, independence, and purpose. For more than 60 years, we've provided innovative programs and services that improve the lives of individuals with disabilities, older adults, veterans, and those recovering from illness or injury.

We're currently seeking aDevelopment Operations Specialistwho is passionate about organization, data, and making an impact behind the scenes. This position is the operational hub of our Development team, ensuring donor information is accurate, fundraising efforts run efficiently, and leadership has the data needed to grow philanthropic support.

Key Responsibilities

• Serve as the primary administrator for the organization's donor CRM, maintaining accurate donor records, gift processing, data integrity, and database maintenance.
• Process and reconcile charitable gifts, ensuring accurate coding, acknowledgements, reporting, and compliance with organizational policies and fundraising best practices.
• Generate recurring and ad hoc reports, dashboards, fundraising metrics, and data analyses to support Development leadership, Finance, and executive decision-making.
• Analyze donor and campaign data to identify trends, measure fundraising performance, and support donor stewardship and retention strategies.
• Prepare and segment mailing lists, support donor communications, and assist with donor and prospect research for fundraising initiatives.
• Support fundraising events, development campaigns, and special projects as needed.
• Assist with CRM enhancements, system improvements, and implementation of best practices to improve operational efficiency.
• Prepare presentations, board reports, and other materials while maintaining department procedures, documentation, and project tracking tools.
• Collaborate with Development, Finance, Marketing, and program leadership to ensure efficient fundraising operations and exceptional donor service.
• Maintain strict confidentiality of donor information and uphold ethical fundraising standards.

Required Qualifications

• Associate's or bachelors degree in business administration, communications, nonprofit management, or a related field preferred. Equivalent education and experience will be considered.
• Minimum of 2-4 years of experience in fundraising operations, nonprofit administration, database management, or a related administrative role.
• Experience working within a donor CRM system is required.
• Experience generating reports, analyzing data, creating mailing lists, and maintaining confidential information.

United Disabilities Services Foundation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.