Donor CRM Admin for Raiser's Edge NXT

Diocese; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Diocese of Charlotte is seeking a Development Services Coordinator to administer Blackbaud Raiser's Edge NXT, ensuring donor data integrity and secure system use across the Development Office. You will support fundraising, stewardship, reporting, and donor engagement through SOPs and training.

You will develop reports, dashboards, and data exports, manage queries, and drive automation to improve business processes.

Qualifications

• Associate's or Bachelor's degree preferred, but not required, in Information Systems, Business Administration, Data Analytics, or related fields.
• Minimum of three years of experience administering Blackbaud Raiser's Edge or similar CRM.
• Experience with reporting, querying, importing, exporting, and data management.
• Experience supporting nonprofit fundraising operations is preferred.
• Experience supporting multiple users within a CRM environment is preferred.

Responsibilities

• Serve as the primary administrator for Blackbaud Raiser's Edge NXT, ensuring data integrity, security, and effective use of donor records.
• Develop, implement, and maintain SOPs for CRM users to ensure consistent data entry and reporting.
• Create and manage queries, reports, dashboards, and data exports supporting fundraising and organizational reporting.
• Oversee data quality, audits, duplicate management, and data cleanup for reliable donor information.
• Lead automation and business process improvements to improve efficiency and Raiser's Edge functionality.
• Provide user training and technical guidance to staff for consistent CRM usage.
• Support fundraising and donor stewardship with mailing lists, segmentation, and reports.
• Collaborate with multiple diocesan units to ensure accurate gifts, financial reconciliation, and data sharing.
• Monitor system performance and security, ensuring compliance with donor confidentiality policies.
• Stay current on Blackbaud enhancements and best practices to strengthen CRM capabilities.

Skills

Raiser's Edge NXT

CRM administration

Data quality

Reporting / dashboards

Communication skills

Education

Bachelor's degree in IS / Business

Tools

Power BI

Power Automate

Excel

SQL

Job description

Diocese of Charlotte is seeking a Development Services Coordinator to administer Blackbaud Raiser's Edge NXT, ensuring donor data integrity and secure system use across the Development Office. You will support fundraising, stewardship, reporting, and donor engagement through SOPs and training.

You will develop reports, dashboards, and data exports, manage queries, and drive automation to improve business processes.