Raiser's Edge NXT CRM Administrator & Donor Data Lead

DIOCESE OF CHARLOTTE; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Diocese of Charlotte is seeking a Development Services Coordinator to administer Raiser's Edge NXT, maintain data integrity, and support donor engagement across the Development Office. You will craft SOPs, train users, oversee data quality, and produce reports and dashboards for fundraising strategy and financial reconciliation.

You will collaborate with the Catholic Foundation, Finance Office, and other diocesan departments to ensure accurate donor data and compliant processes.

Qualifications

• Three years of experience administering Blackbaud Raiser's Edge or similar CRM.
• Experience with reporting, querying, importing/exporting data.
• Experience creating user procedures and training materials.
• Experience supporting nonprofit fundraising operations preferred.
• Experience supporting multiple CRM users preferred.

Responsibilities

• Serve as the primary administrator for Raiser's Edge NXT and manage donor records.
• Develop SOPs, ensure data entry consistency and gift processing.
• Create reports, dashboards, and data exports for fundraising and reporting.
• Oversee data quality, audits, duplicates, and record maintenance.
• Lead CRM automation and business process improvements.
• Provide user support and training for Development Office staff.
• Support fundraising and donor stewardship with donor lists and campaigns.
• Coordinate with diocesan departments for data sharing and reporting.
• Monitor system performance and security, enforcing permissions.
• Stay current on Blackbaud enhancements and best practices.

Skills

CRM administration

Data quality management

Reporting & dashboards

SOP development

User training & support

Data security

Querying & data exports

Process automation

Microsoft Excel

Collaboration

Education

Associate's or Bachelor's degree in Information Systems / related field

Tools

Blackbaud Raiser's Edge NXT

Power BI

Power Automate

Power Query

Excel

Job description

Diocese of Charlotte is seeking a Development Services Coordinator to administer Raiser's Edge NXT, maintain data integrity, and support donor engagement across the Development Office. You will craft SOPs, train users, oversee data quality, and produce reports and dashboards for fundraising strategy and financial reconciliation.

You will collaborate with the Catholic Foundation, Finance Office, and other diocesan departments to ensure accurate donor data and compliant processes.