Donor Center Supervisor - Hands-On Leadership

Continental Services Group, Inc.; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Profit Sharing Program

Job summary

Continental Services Group is seeking a hands-on Donor Services Supervisor for our Miami donor center. You will open, run, and close the floor daily, guiding the team and ensuring accurate end-of-day reconciliation.

The role requires experience supervising in blood bank or clinical settings, strong SOP/compliance knowledge, and cash handling. Fluency in English is required; Spanish is a plus. This is a fast-paced, on-the-floor leadership position with competitive benefits.

Qualifications

• 2+ years supervising staff in a blood bank, plasma center, donor center, or clinical/healthcare setting.
• Blood bank, plasma, or phlebotomy experience strongly preferred.
• Experience working under SOPs in a regulated environment (FDA, CLIA, or similar).
• Comfortable handling cash and daily reconciliations accurately.
• Available for early and daily openings and closings each weekday.
• Fluent English required; Spanish is a plus.

Responsibilities

• Open and close the Miami center, including building opening procedures, end-of-day reconciliation, and daily reports.
• Supervise donor services staff day to day: assign work, monitor donor flow, coach, and address performance issues as they come up.
• Handle donor payments and cash, deposits, and daily cash reconciliation.
• Oversee donor registration, screening, and collection so every step follows our SOPs.
• Perform donor screening and phlebotomy as needed, once trained and qualified.
• Make sure donor eligibility questions are handled per SOP and escalated to the Medical Director when required.
• Build and adjust staff schedules to keep the center covered.
• Train new and existing staff and keep training records complete and current.
• Keep supplies, forms, and equipment ready, and make sure required equipment checks are performed and documented.
• Identify, document, and help resolve deviations and quality issues within our Quality Management System.
• Keep the center clean, safe, and compliant with FDA regulations, cGMP, and OSHA requirements.
• Support our Fort Lauderdale center when needed.

Skills

Supervising staff

Regulated environment

Cash handling

Organized & dependable

Job description

Continental Services Group is seeking a hands-on Donor Services Supervisor for our Miami donor center. You will open, run, and close the floor daily, guiding the team and ensuring accurate end-of-day reconciliation.

The role requires experience supervising in blood bank or clinical settings, strong SOP/compliance knowledge, and cash handling. Fluency in English is required; Spanish is a plus. This is a fast-paced, on-the-floor leadership position with competitive benefits.