Hands-On Donor Center Supervisor — Lead & Open/Close

Continental Services Group; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Profit Sharing Program

Job summary

Continental Services Group in Miami is seeking a hands-on Donor Services Supervisor to run the day-to-day operation of our donor center. This is a working supervisor role; you’ll be on the floor every day, opening the center, leading the team through the day, and closing it down accurately.

You’ll supervise donor services staff, manage donor flow and cash reconciliations, ensure SOP-compliant screening and phlebotomy, and maintain training records.

Qualifications

• 2+ years supervising staff in a blood bank, plasma center, donor center, or clinical/healthcare setting.
• Experience working under SOPs in a regulated environment (FDA, CLIA, or similar).
• Comfortable handling cash and daily reconciliations accurately.

Responsibilities

• Open and close the Miami center, including opening procedures and end-of-day reconciliation.
• Supervise donor services staff day to day: assign work, monitor donor flow, coach, and address performance issues.
• Handle donor payments and cash, deposits, and daily cash reconciliation.
• Oversee donor registration, screening, and collection per SOPs.
• Perform donor screening and phlebotomy as needed, once trained and qualified.
• Ensure donor eligibility questions are handled per SOP and escalated to the Medical Director when required.
• Build and adjust staff schedules to keep the center covered.
• Train new and existing staff and keep training records complete and current.
• Maintain supplies, forms, and equipment ready and ensure equipment checks are performed.
• Identify, document, and help resolve deviations and quality issues within our Quality Management System.
• Keep the center clean, safe, and compliant with FDA regulations, cGMP, and OSHA requirements.
• Support Fort Lauderdale center when needed.

Skills

Staff supervision

Donor services experience

Phlebotomy (trained)

Education

Phlebotomy certification

Job description

Continental Services Group in Miami is seeking a hands-on Donor Services Supervisor to run the day-to-day operation of our donor center. This is a working supervisor role; you’ll be on the floor every day, opening the center, leading the team through the day, and closing it down accurately.

You’ll supervise donor services staff, manage donor flow and cash reconciliations, ensure SOP-compliant screening and phlebotomy, and maintain training records.