Donor Center Operations Director - Compliance & Training

Octapharma Plasma, Inc.; Denton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. in Denton, TX seeks a Center Operations Manager to assist center leadership in managing daily donor center operations and ensure training compliance through planning and execution.

This role supports audits, safety, and regulatory requirements to uphold quality and efficiency. You will oversee facilities, inventory, staff performance, KPIs, HR processes, and donor relationship activities while collaborating with corporate teams on CAPA and improvements.

Qualifications

• High Diploma or GED.
• Bachelor’s degree or up to 3 years of related experience preferred.
• One (1) to three(3) years of operations and/or process management/supervisory experience preferred.
• Three (3) years of people management, including recruiting and training, preferred.

Responsibilities

• Ensure full compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP).
• Host and support internal and external audits to ensure timely responses and corrective actions.
• Maintain accurate certifications, licenses, training documentation, and audit records to guarantee regulatory compliance.
• Mentor staff and promote adherence to safety, health, environmental, and quality policies; mitigate and report unsafe conditions.
• Manage donor center facilities, assets, and equipment to ensure cleanliness, preventive maintenance, and operational readiness.
• Oversee product inventory management, procurement efficiency, and purchase order submission in alignment with company practices.
• Safeguard the integrity of products and storage equipment, ensuring compliance with SOPs, proper handling of unsuitable products, and mitigation of equipment failures.
• Analyze and manage operational KPIs to drive production goals, cost optimization, process improvements, and quality initiatives.
• Lead employee performance management, including evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations, etc.).
• Foster a positive, inclusive workplace culture aligned with organizational values and ensure adherence to HR policies and procedures.
• Manage payroll records, scheduling, and staff allocation to optimize operational efficiency.
• Cultivate positive donor relationships to drive retention, referrals, and donor growth, while collaborating with corporate teams on marketing and advertising initiatives.
• Facilitate routine staff and leadership meetings.
• Keep immediate supervisor informed of any irregularities within the Center.
• Partner with corporate departments and vendors to coordinate corrective and preventive actions (CAPA), maximize operational efficiency, and ensure timely product shipments.
• Performs other duties as assigned.

Skills

Organizational skills

Communication skills

Office software

Education

High diploma or GED

Bachelor’s degree or up to 3 years related experience

1–3 years operations/management experience

Job description

Octapharma Plasma, Inc. in Denton, TX seeks a Center Operations Manager to assist center leadership in managing daily donor center operations and ensure training compliance through planning and execution.

This role supports audits, safety, and regulatory requirements to uphold quality and efficiency. You will oversee facilities, inventory, staff performance, KPIs, HR processes, and donor relationship activities while collaborating with corporate teams on CAPA and improvements.