Donations Processing & Guest Experience Specialist

Goodwill of North Georgia; Gravel Springs (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training

Job summary

Goodwill of North Georgia is seeking a donation processor to help examine and grade donated goods for resale at our retail locations. You will process items quickly while following SOPs, ensuring accuracy and quality in a fast-paced environment.

The role requires basic math/reading, good English communication, and at least 1 year of production experience. A positive guest-focused attitude, safety awareness, and ability to lift up to 30lbs are essential.

Qualifications

• Must have basic math and reading skills.
• Must have good oral and written communication skills in English.
• One year or more production experience preferred.
• Must be 18 years or older to operate a forklift.

Responsibilities

• Always display a professional, patient, and "people first" attitude with guests.
• Provide a donation receipt to each guest at the time of donating.
• Adequately handle guest questions and resolve problems by following agency and departmental SOPs.
• Properly sort donations into designated categories.
• Effectively communicate with management when necessary.
• Consistently perform work tasks according to training playbooks, e-learning and work instructions.
• Evaluate and navigate decisions effectively.
• Promote and demonstrate cooperation and teamwork with peers.
• Maintain a neat, clean and organized donor door area/attended donation center location.
• Adhere to safety and security practices including reporting safety hazards and injuries to management.
• Assist truck drivers with loading/unloading donations.
• Attend and complete all required trainings and meetings.
• Perform other duties as assigned by management.

Skills

Basic math

Reading skills

English communication

Teamwork

Safety awareness

Education

High School Diploma or GED

Job description

Goodwill of North Georgia is seeking a donation processor to help examine and grade donated goods for resale at our retail locations. You will process items quickly while following SOPs, ensuring accuracy and quality in a fast-paced environment.

The role requires basic math/reading, good English communication, and at least 1 year of production experience. A positive guest-focused attitude, safety awareness, and ability to lift up to 30lbs are essential.