Donation Station Ambassador

Goodwill-of-Greater-Washington-; Washington (District of Columbia); On-site; USD 19,000 - 22,000; Full time

Job summary

Goodwill-of-Greater-Washington- is seeking Donation Attendants to serve as ambassadors in a fast-paced store environment in the United States capital region. The role emphasizes welcoming donors, assisting with unloading, recording donations, and maintaining a clean, safe donation area.

You will lift up to 50 pounds, operate basic equipment, and follow safety procedures while delivering a positive donor experience in a community-oriented setting.

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Skills

Customer service

Multitasking

English literacy

Education

High school diploma or equivalent

Tools

Forklift experience

Job description

Goodwill-of-Greater-Washington- is seeking Donation Attendants to serve as ambassadors in a fast-paced store environment in the United States capital region. The role emphasizes welcoming donors, assisting with unloading, recording donations, and maintaining a clean, safe donation area.

You will lift up to 50 pounds, operate basic equipment, and follow safety procedures while delivering a positive donor experience in a community-oriented setting.