Donation Ambassador

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Full time

Job summary

Goodwill of Greater Washington is seeking a donation attendant to assist donors of household goods and help maintain a welcoming store environment. You will greet donors, unload donations, record items, and sort them into categories while ensuring safety and cleanliness.

The role requires physical ability to lift up to 50 pounds, walk/stand for long periods, and operate basic equipment. Strong customer service skills and basic English literacy are essential for safety and communications.

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Tools

Forklift

Job description

Goodwill of Greater Washington is seeking a donation attendant to assist donors of household goods and help maintain a welcoming store environment. You will greet donors, unload donations, record items, and sort them into categories while ensuring safety and cleanliness.

The role requires physical ability to lift up to 50 pounds, walk/stand for long periods, and operate basic equipment. Strong customer service skills and basic English literacy are essential for safety and communications.