Donation Center Ambassador, Active & Customer-Focused

Goodwill-of-Greater-Washington-; Gainesville (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Same-day pay

PTO

Holiday pay premium

Life insurance

Dental & Vision

Pet insurance

Employee discounts

EAP

401(k) match after 1 year

Job summary

Goodwill of Greater Washington is seeking donation attendants to welcome donors, assist with unloading donations, and provide exceptional customer service. You will help sort and record items, maintain a clean donation area, and adhere to safety procedures.

The role requires physical ability to lift up to 50 pounds and to operate equipment as needed. This is an on-site position offering growth opportunities and robust benefits.

Qualifications

• Previous customer service experience.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Skills

Customer service

Action oriented

Time management

Composure

Multilingual (English)

Physical stamina

Reading & comprehension (English)

Education

High school diploma or equivalent

Tools

Forklift

Basic computer skills

Job description

Goodwill of Greater Washington is seeking donation attendants to welcome donors, assist with unloading donations, and provide exceptional customer service. You will help sort and record items, maintain a clean donation area, and adhere to safety procedures.

The role requires physical ability to lift up to 50 pounds and to operate equipment as needed. This is an on-site position offering growth opportunities and robust benefits.