Donation Processing & Donor Support Associate

The Salvation Army North & Central Illinois Division; Rockford (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation

Sick time & holidays prorated

Optional life insurance

403(b) retirement plan

Voluntary benefit options

Employer funded pension

Job summary

The Salvation Army North & Central Illinois Division in Rockford, IL is seeking a part-time Donation Attendant to greet donors, process donations, and keep the donation area organized. You’ll join a mission-driven team that turns donations into support for community programs, with on-the-job training and opportunities to build customer service skills.

This role requires flexible scheduling including evenings, weekends, and holidays.

Qualifications

• Frontline customer service experience preferred.
• Ability to process donations accurately.
• Capable of handling and sorting donations.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

Donation processing

Cash handling

Job description

The Salvation Army North & Central Illinois Division in Rockford, IL is seeking a part-time Donation Attendant to greet donors, process donations, and keep the donation area organized. You’ll join a mission-driven team that turns donations into support for community programs, with on-the-job training and opportunities to build customer service skills.

This role requires flexible scheduling including evenings, weekends, and holidays.