Donation Processing & Donor Experience Associate

The Salvation Army North & Central Illinois Division; Oak Lawn (IL); On-site; USD 35,464 - 40,884; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Store Backroom Attendant in Oak Lawn, IL. You will be the first point of contact for donors, handling customer service, donations processing, and keeping the area organized.

This full-time role (40 hours weekly) involves greeting donors, sorting and tracking donations, maintaining a clean donation area, and guiding donors on items and pickup services. Training provided, with opportunities to contribute to community programs.

Qualifications

• Experience in a customer-facing role.
• Ability to process donations accurately.
• Maintain a clean and well-organized donation area.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

Donation processing

Organization

Safety awareness

Job description

The Salvation Army North & Central Illinois Division is seeking a Store Backroom Attendant in Oak Lawn, IL. You will be the first point of contact for donors, handling customer service, donations processing, and keeping the area organized.

This full-time role (40 hours weekly) involves greeting donors, sorting and tracking donations, maintaining a clean donation area, and guiding donors on items and pickup services. Training provided, with opportunities to contribute to community programs.