Donation Processing & Donor Service Associate

KrocQuincy; Rockford (IL); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation/sick/holidays

Voluntary life insurance

403(b) retirement plan

Additional voluntary benefits

Employer funded pension

Job summary

The Salvation Army Thrift Store in Rockford, IL is seeking a Donation Attendant to greet donors, process donations, and support store operations. This part-time role requires a friendly, reliable team player with basic computer skills and the ability to learn new systems.

You’ll work 24 hours per week, including evenings, weekends and holidays as scheduled, with paid vacation and other benefits. Training is provided to help you excel in customer service and donation processing.

Qualifications

• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

English communication

Basic math

Pre-employment background check

Education

High School Diploma or currently pursuing

Tools

Basic computer skills

Job description

The Salvation Army Thrift Store in Rockford, IL is seeking a Donation Attendant to greet donors, process donations, and support store operations. This part-time role requires a friendly, reliable team player with basic computer skills and the ability to learn new systems.

You’ll work 24 hours per week, including evenings, weekends and holidays as scheduled, with paid vacation and other benefits. Training is provided to help you excel in customer service and donation processing.