Donation Processing & Donor Services Associate

Grkroccenter; Rockford (IL); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays

Voluntary life insurance

403(b) retirement savings plan

Additional voluntary benefits

Employer funded pension plan

Job summary

The Salvation Army Thrift Store in Rockford, IL is seeking a part-time Donation Attendant to greet donors, process donations, and keep the donation area tidy. You will work 24 hours per week, including evenings, weekends, and holidays as scheduled, supporting production processes and guiding donors on acceptable materials.

Paid training provided, with benefits such as paid time off, retirement options, and an employee discount.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Customer service

English communication

Education

High School Diploma (or pursuing)

Tools

Computer basics

Job description

The Salvation Army Thrift Store in Rockford, IL is seeking a part-time Donation Attendant to greet donors, process donations, and keep the donation area tidy. You will work 24 hours per week, including evenings, weekends, and holidays as scheduled, supporting production processes and guiding donors on acceptable materials.

Paid training provided, with benefits such as paid time off, retirement options, and an employee discount.