Donation Processing & Donor Care Associate

salvarmycareers; Rockford (IL); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional voluntary life insurance

403(b) retirement savings plan

Access to additional voluntary benefit

Employer funded pension plan

Job summary

The Salvation Army Thrift Store in Rockford, IL seeks a Donation Processing Associate to greet donors, process donations, and maintain an organized donation area. This part-time role supports community programs with friendly service and accurate donor interactions.

You will handle loading and unloading donations, assist with pickup information, and follow safety and store procedures. Training provided, with opportunities to grow in a mission-driven team that values reliability and teamwork.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Strong English communication

Basic computer skills

Basic math skills

Education

High School Diploma or pursuing

Job description

The Salvation Army Thrift Store in Rockford, IL seeks a Donation Processing Associate to greet donors, process donations, and maintain an organized donation area. This part-time role supports community programs with friendly service and accurate donor interactions.

You will handle loading and unloading donations, assist with pickup information, and follow safety and store procedures. Training provided, with opportunities to grow in a mission-driven team that values reliability and teamwork.