Donation Family Care Coordinator — Compassionate Advocate

Southwest Transplant Alliance; Dallas (TX); Hybrid; USD 60,000 - 95,000; Full time

Job summary

Southwest Transplant Alliance seeks a Family Care Coordinator to compassionately support potential donor families, clearly explain the donation process, and advocate for families and STA throughout the donation journey in ICU and beyond.

The role collaborates with healthcare teams, educates hospital staff, and maintains thorough documentation to coordinate care and ensure respectful, patient-centered communication during donation.

Qualifications

• Bachelor’s degree in biological or social sciences, psychology, counseling, marketing, education, or a related field preferred.
• Experience working with individuals or families in crisis situations preferred, including advocacy, bereavement support, grief processing, end-of-life discussions, trauma-informed care, and de-escalation.
• Spanish-speaking proficiency is preferred but not required.
• Experience utilizing hospital EMR systems preferred.
• Current Driver’s License is required and maintained with an acceptable driving record.

Responsibilities

• Provides compassionate, emotionally supportive communication to families experiencing end-of-life situations, primarily in the ICU setting. Clearly and respectfully explains the donation process, addresses questions and concerns, and provides bereavement resources while honoring cultural, religious, and personal values.
• Utilizes active listening skills and responds professionally and empathetically to verbal and nonverbal cues. Adapts communication style to meet the needs of diverse audiences and simplifies complex medical, clinical, and procedural information as appropriate.
• Maintains ongoing communication with donor families following authorization through case completion, including assisting with Honor Walk planning and execution and supporting the transition to comfort care following donation after circulatory death (DCD) in the operating room setting.
• Educates and guides hospital staff regarding the referral and donation process and serves as a resource for donation-related questions.
• Collaborates effectively with physicians, nurses, chaplains, social workers, and other hospital personnel to coordinate care, assess family readiness, and facilitate appropriate and compassionate family interactions.
• Communicates pertinent clinical information, donor registry status, and other relevant case information accurately and timely to internal STA teams and appropriate hospital partners.
• Demonstrates dual advocacy by balancing the needs and wishes of donor families and hospital partners with STA’s mission of organ and tissue donation.

Skills

Compassionate communication

Active listening

Cross-functional collaboration

Cultural sensitivity

Bereavement support

Crisis management

Education

Bachelor’s degree in biological or social sciences

Master’s degree

Job description

Southwest Transplant Alliance seeks a Family Care Coordinator to compassionately support potential donor families, clearly explain the donation process, and advocate for families and STA throughout the donation journey in ICU and beyond.

The role collaborates with healthcare teams, educates hospital staff, and maintains thorough documentation to coordinate care and ensure respectful, patient-centered communication during donation.